India's call centers get outsourced to VoiceXML...

Some interesting commentary from a Datamonitor report:

"India's sunrise call centre industry could face a new threat. It is not a country, say a China or Philippines, but technology that is a cause for concern. Speech recognition technologies that were considered to be of little use when responding to customer queries have finally come of age. These are being deployed by large organisations such as Bank of America, Citigroup, Kodak, Prudential, Verizon, Quest, MCI, T-mobile, American Airlines and Continental Airlines to handle customer queries. The fact that speech recognition is maturing rapidly will ensure that it has to be considered as a threat to Indian call centres."

Read the whole article.