DTMF reigns! ...at least for now...
According to another analyst report (451 Group) the automatic speech recognition market segment represents approximately 5 percent of the overall market for interactive voice response (IVR) technology and services; 95% of the market still uses DTMF. We're told to expect more mergers and acquisitions in the speech industry. IBM and Microsoft are likely to emerge as the winners in this market, because of their strategic commitments to the sector, and their considerable resources.
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